The Management of Direct Mail Systems are dedicated to provide the highest possible standards of quality for its products and services and to maintaining a quality management system which ensures that these products and services meet requirements agreed with its clients at all times.

The company's quality management system concentrates upon the prevention, investigating processes, identifying errors or opportunities for errors, implementing corrective and preventative action to avoid such occurrences.
The company defines quality, as the conformance of products and services to established and documented requirements derived from client needs, employee expertise and experience. Systems are open to constant examination and review by all company personnel and approved third parties enabling observations to be made and incorporated, which provide for continuous improvement.

The company is proud of its good reputation for responsible practices and dedicated customer care, which are a result of the company's ethical culture, skilled committed staff, and quality control over its products and services. It is the company's policy to seek to operate to these standards continuously and to implement and operate fully the BS EN ISO 9002: 1994 quality assurance standard through registration and annual review.

The company complies with all legislation relevant to its particular industry sector together with the Health and Safety at work act 1974 and in particular the COSHH assessment procedures.

It is the company's belief that, in applying these standards, it will be able to operate to the requirements of its clients and industry accordingly.

Suppliers to the company will be actively encouraged to improve the quality and reliability of their products and services while achieving and maintaining a long term relationship of loyalty and trust between buyer and seller.

Direct Mail Systems have identified the need to pursue responsible policies towards the community and that the interests of Industry will not be served at the expense of the environment.